![]() This is why you should respond to every review–to encourage people to review, to let your customers know you read and care about reviews, and to provide context to negative reviews (whatever the circumstance). However, the percentage of people who leave reviews is small, so negative reviews stand out. 87% of consumers used Google to evaluate local businesses in 2022.98% of people read reviews for local services.Here are some stats from BrightLocal’s 2023 Local Consumer Review Survey. All reviews (especially ones that reference your products and services) help your local SEO rankings as well as provide potential leads with more information about what you do. Encourage additional feedback in situations where nothing was said by prompting the reviewers with questions about the product/services they received. Even in the cases where nothing was said, but someone left you stars-respond. You should make a point to respond to every review, whether good or bad, at all times, when appropriate. You should never just respond to bad reviews. Reputation management on Google is an ongoing process. But assuming you do, here are some tips to ensure your Google reviews are a more accurate representation of your business. If you don’t have time for reputation management, well, that’s what we are here for. If you haven’t been paying attention to your Google reviews, it’s time to wake up and take the wheel. If you’re a small business, negative reviews on Google can be especially devastating, and you can’t afford to ignore a bad Google review. We updated this popular post to include the most up to date information
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